Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

All standard shipping method like DHL, EKart, DTDC etc are available.

Do You Ship Internationally?

No. We don't ship internationally.

How Long Will It Take To Get My Order?

Your order should be at your doorstep in 3-7 days after placing orders.

PAYMENT

What Payment Methods Are Accepted?

We accept all standard payment method like Debit Card, Credit Card, Net Banking, UPI Payment and various wallets.

Is Buying On-Line Safe?

Yes. We use 256 Bit SSL certificate at rakto. Which means that all communication between you and rakto.com 100% secure.

Order & Retunrs

How do I place an Order?

Once you have decided on the specific product that you’d like to purchase from us, please select the Size that you wish to buy.

Select Add to Cart to add the product to your shopping cart. If there are other products that you’d like to buy from us, continue shopping.

Select Place Order to buy the product. Submit your delivery address, select a mode of payment, and confirm your order with by making the payment.

How Can I Cancel Or Change My Order?

You can cancel your order by visiting orders section inside my account.

Do I need an account to place an order?

Yes. You need an rakto account. You will also need an active mobile number where you can receive OTP for verification of your account.

How Do I Track My Order?

You can track your order by visiting order page inside orders section of my account page.

How Can I Return a Product?

You can return an order by clicking Return on the Orders page.

* We accept returns within 15 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.

* We do not accept returns for boxer shorts due to hygiene concerns.

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
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